Category: Automations / Link Tracking

Priority: Critical / Blocking

Summary:

Please add an option to fully disable the CTR tracking / branded short-link redirection system - ideally as a global feature.

The current implementation of CTR link tracking is breaking user flows, causing link-opening failures, and negatively affecting Meta's algorithmic trust signals.

I need a way to opt out and send URLs exactly as entered .. with no rewriting, no shortening, and no branded redirect.

This feature is absolutely critical because the current link-rewriting mechanism makes automations unreliable and results in users reporting broken or suspicious links.

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Problem Description:

The CTR tracking / branded redirect system modifies all links inside automations (not when using button in DMs manually)

This causes multiple serious issues:

Several users reported that the redirected link cannot be opened.

This was expected from the beginning because:

Many antivirus products (e.g., Avast WebShield, Norton/Gen Digital) block tracking redirects

Meta/Instagram can treat tracking redirects as lower-quality or suspicious

The implementation uses problematic ECDSA curves & encryption parameters

Some browsers and corporate firewalls treat branded redirects as unsafe or as spyware

These lead to direct user complaints and broken flows in production.

When replying manually and adding a button, Replient does not use a shortened or branded link at all.

Tldr; Manual DMs work perfectly. Automations DO NOT.

This inconsistency is what causes the automation workflows to break and forces me to stop all activities temporarily.

All messages go to my API endpoint via Webhook, where I already handle all analytics myself.

The built-in CTR system is not needed and only introduces plenty of issues.

For example, ManyChat provides an option to disable shortened URLs globally.

Replient currently does not, which puts my business at risk.

With broken links, automations become unusable.

This affects my customer experience, engagement, and conversion rates.

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Requested Solution:

✔ Add a toggle to disable CTR/short-link branding entirely for an account

Account-level setting:

"Disable CTR Tracking / Do Not Rewrite URLs"

✔ Add the same toggle at the workflow level (optional)

Automation-level setting:

"Send original URL (no redirect, no shortening)"

✔ For now: Please disable CTR tracking for my account manually

While waiting for the feature, I kindly request disabling the CTR/short-link mechanism for my account immediately, exactly the same way that manual DM replies currently behave.

Why This Is Critical:

This is not a cosmetic/nitpick request.

It is a core functionality blocker affecting:

I cannot continue running automations flawlessly until tracking links are disabled.

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Additional Notes:

Replient should not enforce branded redirects when the user explicitly does not want or need CTR analytics.

Thank you in advance for delivering the fix ASAP.

I appreciate your help and fast responses.

This feature is extremely important for keeping Replient reliable and scalable for pro marketers.

Martin